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Terms & Conditions

By making reservation at The Three Sisters Hotel you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with The Three Sisters Hotel.

Definitions

“Company” or “The Three Sisters Hotel” or “we” means 3S Group OÜ, whose registered office is at Pikk 71 / Tolli 2, Tallinn 10133, Estonia. “Client” or “guest” or “you” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date.

Privacy Policy

The Three Sisters Hotel believes strongly in protecting user privacy. Please refer to our Privacy Policy for information about how The Three Sisters Hotel uses and collects information. By using our web-site, you consent to the use of your personal information by The Three Sisters Hotel in accordance with the terms of the Privacy Policy, which terms are incorporated herein.

Rates

The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.

All rates shown online are per room per night (unless otherwise stated). Prices are subject to Value Added Tax. Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation.

Availability

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

Groups reservations

For reservations for groups of 5 rooms and above, please email booking@3s.ee

Pets

We accept pets at a charge of €25 per pet (incl. VAT) per night. For health and safety reasons pets are not allowed in hotel restaurants or breakfast halls during services hours.

Children

Children under 12 years of age stay free of charge in cot or parents bed on same meal basis when sharing a room with a parents. Max 1 child per room. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Car Parking

For information on parking availability and charges, please contact the hotel directly booking@3s.ee

Eligible age for check-in

You must be at least 18 years of age to check-in and register for a room.

Arrival and departure

Check-in time is from 14:00 and check-out time is by 12:00. A valid government-issued identification or passport is required at check-in.

At check-in you are obligated to fill the visitor’s card. It is required pursuant to the Tourism Act. If you refuse to provide us with data for the visitor's card then we cannot provide accommodation services to you. Early check-in and late check-outs are subject to availability.

In case of late arrival, please inform our Front Desk by phone +3726306300 or email booking@3s.ee

Please note that full payment for accommodation is required at the time of check in. A cash deposit of 200 euro for each night of stay or a valid credit card is required upon check in for incidentals in addition to full payment of room and tax.

All additional costs (minibar, other services provided by the hotel or any damage) you will pay at the reception desk on a departure date. In case of any arrears hotel has the right to take corresponding amount from your credit card.

Cancellation policy

In case of flexible rate cancellations will be accepted free of charge up to 48 hours prior to arrival. For cancellation less than 48 hours prior to arrival date or in case of a no-show you will be charged 100% of the first night.

In case of non-refundable rate cancellations total amount is non-refundable. Full prepayment is required at time of booking. Any cancellations or modifications are subject to the full stay charge.

In the case of early departure from the hotel, you will be charged the full amount as per your initial booking reservation.

Credit card policy

The Hotel accepts Visa, Mastercard, American Express. Debit Cards are not accepted. Diners Club Cards are not accepted.

To guarantee reservation you have to provide us with you credit card data (number, expiry date, holder name). Please note that the holder name of the credit card used for the booking should correspond to the guest staying at the property. No third-party credit card are accepted.

The Three Sisters Hotel reserves the right to pre-authorise your credit card immediately after the reservation is made with the amount of 2 EUR.

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

Behaviour

The Three Sisters Hotel reserves the right to judge acceptable levels of noise or behaviour of the Guest or invitees of the Guest who must take all steps necessary for corrective action as requested by the Hotel. In the event of failure to comply with management's request, the Hotel may terminate a booking or function immediately without being liable for any refund or compensation.

Complaints or comments

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay should be made in the first instance to the hotel's duty administrator at the time of your stay so that we can attempt to resolve it immediately.

Problems which cannot be resolved there and then should be send to info@3s.ee

Non-Smoking Policy

The Three Sisters Hotel is a non-smoking property and all guest rooms are non-smoking. Smoking in the rooms will result in a cleaning fee of 200 EUR, and continued noncompliance will result in dismissal from our property.

Damage to the Room and Public Spaces

Any type of loss or damage to items in the room or any public space will result in a charge that will be at the discretion of management.

It is strictly forbidden to bring flammable or explosive substances and foul smelling objects onto the hotel premises.

General

The Three Sisters Hotel reserves the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

The Three Sisters Hotel reserves the right to vary, amend, supplement or cancel any part of Terms and Conditions.

The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of the Republic of Estonia.

Please for any other details contact us by phone +3726306300 or booking@3s.ee